Placing an order is simple. Browse our products, select the items you want, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, choose your payment method, and confirm your order. An email confirmation will be sent to you with the order details.

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your safety.

We ship all orders Monday to Friday from 9:00 - 5.00pm. All items are delivered by postal services and always using a trackable service. We currently only ship to UK mainland. If you are outside of the UK, please contact us at hello@hempandheal.co.uk The options at checkout are: Royal Mail 24 Tracked at £3.99 Royal Mail 48 Tracked at £3.29 Free Standard 48 Tracked for orders over £50.00 We use Royal Mail for all UK deliveries. We will post to the address given by the information you supply when placing your order, Please make sure this is the correct information to avoid additional charges for re-posting, we cannot stress this enough. Once your order display's as 'Dispatched' allow at least 48hrs for your order to arrive. You should also receive your tracking details.

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 14 days of delivery for a full refund or exchange. Terms and conditions apply. Please review our Return Policy for detailed instructions on how to initiate a return.

Yes, your privacy and security are our top priorities. We use advanced encryption and security protocols to ensure your personal and payment information is protected. We do not store your credit card information after the transaction is completed.

Our customer support team is here to assist you. You can reach us via email at hello@hempandheal.co.uk. Our support hours are Monday to Friday, 9 AM to 5 PM. We aim to respond to all enquiries within 24 hours.